Decision Support

Get Help > General Information Resources

Contact Decision Support
To report any problems using EDDIE, the BusinessObjects tool, a universe, or the Data Warehouse tables, please file a support ticket on-line at the Online Service Desk. You may also call 312-996-4806 (UIC) or 217-333-3102 (UIS or UIUC) or e-mail the service desk.
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Training and One-On-One Help
Training
Decision Support offers a variety of computer-based tutorials and instructor-led courses, including Custom Labs (hands-on sessions that focus on how to write a specific report), Business Objects overviews and advanced training sessions (e.g., Complex Queries).          Practice Lab Sessions
Stop by a Data Warehouse Practice Lab to get help creating a report or working through a problem.  Practice Labs give you an opportunity to get one-on-one help from experts in an open lab setting.  No appointment is needed, you can stop by anytime during the practice lab. 
    General Reporting Resources
    Query Clearinghouse
    Query Clearinghouse contains report templates, report logic, and SQL code that have been posted by other report developers and Decision Support staff. 
    Solution Library
    The Solution Library provides step-by-step instructions for many common reporting needs.  Each reporting solution contains a sample report and detailed instructions on how to open, modify, and save the report.  Standard Report Directory
    The Standard Report Directory contains information about pre-developed, standard reports available in EDDIE or View Direct. 
    Product and Usage Information
    Universe Guides
    The Universe Metadata contains detailed training and usage information for each Business Objects Universe.  Metadata
    The Metadata contains information about the data stored in the Data Warehouse (i.e., data definitions, data models, sourcing information). 
    System Status
    The System Status Page contains information on data availability, load times, planned event notices and alerts.